Returns & Refunds

Your happiness matters - always.

At Custom Platter, each item is made-to-order with love, care, and attention to detail. Because your dinnerware is custom designed just for you, we are unable to accept returns. However, your satisfaction is very important to us, and we’re always here to help if something isn’t right.

📦 Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery at hello@customplatter.com. Be sure to include clear photos of:

• The damaged item
• The packaging (especially if it shows shipping damage)

We’ll review your claim and make it right as quickly as possible—whether that means a replacement or another resolution.

🚫 Returns & Exchanges

Due to the personalized nature of our products, we do not accept returns or exchanges. Each platter is created based on your selected design, name, or message, making it uniquely yours.

If you notice an issue with your order, please reach out—we’re happy to assist.

⏱ Production & Shipping Timelines

All items are custom made and ship in approximately 5 business days. Shipping typically takes 2–5 business days, depending on location. During peak seasons or holidays, production times may vary—check our homepage banner for the latest updates.

⚡ Rush Orders

Need it sooner? Select Expedited Shipping at checkout and we’ll create your item in 1–2 business days, with faster shipping included.

📬 Shipping Rates

• Flat-rate U.S. shipping: $4.99
• Free shipping: On orders over $50 (U.S. only)