FAQ

Frequently Asked Questions

Crafted with love, answered with care.

Product Details

✨ What are your platters and plates made of?

All of our dinnerware is made from ThermoSāf® resin—a premium, durable plastic that’s microwave, oven, and dishwasher safe.

✨ Are they ceramic?

Nope! Our products are not ceramic. They’re made of high-quality, BPA-free resin—safer and more versatile than melamine. Microwave and oven safe, too!

✨ How is the design applied?

Each platter is printed using professional sublimation, permanently embedding the design into the surface—no vinyl, no peeling, just vibrant and lasting artwork.

✨ Are your products food safe?

Yes! Our dinnerware is FDA-approved, BPA-free, and printed with non-toxic, water-based dyes. Safe for every meal.

✨ How do I care for my platter?

  • Microwave, oven, and dishwasher safe
  • Hand wash recommended to preserve colors
  • Avoid harsh scrubbers or steel wool
  • Skip heat-dry cycles
  • Use non-bleach detergents (we recommend Cascade)

Custom Designs

✨ Do you offer custom designs?

Yes—and we love custom designs! Whether it’s a special message, theme, or unique idea, we’re excited to bring it to life. Just email us at hello@customplatter.com with the details, and we’ll get back to you with ideas, timing, and pricing.

Shipping & Returns

✨ How long will it take to receive my order?

Each order is made just for you! Please allow 5 business days for production. Shipping takes about 2–5 business days. During holidays, production may take longer—check our homepage for updates.

✨ Do you offer rush shipping?

Yes! Select Expedited Shipping at checkout and we’ll create your item within 1-2 business days, plus faster delivery.

✨ What does shipping cost?

  • $4.99 flat-rate shipping (U.S. only)
  • Free shipping on U.S. orders over $50
  • International shipping is calculated at checkout

✨ What if my order arrives damaged?

If your item arrives damaged, please contact us at hello@customplatter.com within 7 days of delivery. Include clear photos of the damaged item and packaging—we’ll take care of it.

✨ Do you accept returns?

Since every item is made just for you, we can’t accept returns. But your happiness matters—if there’s a problem, please reach out and we’ll work with you to make it right.

Production & Origin

✨ Where are your products made?

All of our products are 100% made in the USA—from materials to printing to packaging. Your order supports local makers and small businesses.